Pleasant Harbor Marina HotSpot Service

Instructions on how to set the SSID vary depending on the brand and model of wireless network card you are using. Please refer to your wireless network card documentation for specific instructions on how to configure your device, or you can look for your vendor’s wireless card documentation at Wi-Fi.org.

Your existing laptop or handheld may already have Wi-Fi 802.11b wireless capability built-in. If not, you can purchase a Wi-Fi 802.11b wireless networking card for most laptops and many PDAs direct from the manufacturer or at any major electronics retailer.

FAQ

1. What is a HotSpot?
Pleasant Harbor Marina HotSpot provides Wi-Fi wireless broadband Internet service in public, and some member, locations such . This robust network has a full T1 connection to the Internet. Using either a laptop or handheld that is Wi-Fi 802.11b wirelessly-enabled, you can access the Internet or your corporate intranet at speeds up to 50 times faster than dial-up.

2. What is the Pleasant Harbor Marina HotSpot coverage area?
Pleasant Harbor Marina HotSpot coverage varies with distance from antenna, weather conditions and quality of the receiving computer's antenna. Please review the coverage map.

3. What if I'm outside of the coverage map?
The coverage map is an approximation of the Wi-Fi coverage area. Temperature, weather conditions, and boats in slips between you and the transmitter will effect coverage.

4. Are you expanding the coverage area?
Depending on member comments and usage of the free service, Pleasant Harbor Marina may expand coverage. Please let us know how you like the service.

5. How much is the Pleasant Harbor Marina HotSpot service?
The Pleasant Harbor Marina HotSpot service is free.

6. What do I need to access the service?
You only need a Wi-Fi 802.11b standard device to begin using Pleasant Harbor Marina HotSpot. Your existing device may already have this capability built-in. If not, you can purchase a Wi-Fi 802.11b wireless networking card for most laptops and many handhelds from most major electronics retailers or direct from the manufacturer. When your device is wireless-enabled, you will need to set your SSID (or network identifier) to 'pleasant'. Refer to your wireless network card documentation for specific instructions on how to make this change.

7. How fast is the Pleasant Harbor Marina HotSpot service?
Pleasant Harbor Marina service location has a full T1 connection, which provides users with speeds of up to 1.5 Mbps. The Wi-Fi 802.11b technology allows for speeds up to 11 Mbps, but throughput is governed by the speed at which the device is connected.

8. Can I access my corporate network using Pleasant Harbor Marina HotSpot?
If your employer has provided you with a virtual private network (VPN) client and a firewall, you can seamlessly access your corporate network. Pleasant Harbor Marina strongly recommends that its customers take measures to ensure the security of their wireless connections, such as virtual private networks (VPNs), encryption and firewalls. As with any wireless communication, the Pleasant Harbor Marina HotSpot service is not inherently secure and you should ensure you have adequate security safeguards in place.

10. How do I secure my connection to the Internet through Pleasant Harbor Marina HotSpot?
Pleasant Harbor Marina strongly recommends that users take measures to ensure the security of their wireless connections, such as virtual private networks (VPNs), encryption and firewalls. As with any high-speed wireless service, the Pleasant Harbor Marina HotSpot network is not inherently secure. Furthermore, wireless communications can be intercepted by equipment and software designed for that purpose. Notwithstanding our efforts to enhance security with respect to the service, we cannot guarantee the effectiveness of these efforts and will not be liable to you or any other party for any lack of security that may result from your use of the service or your device. You are responsible for taking such precautions and providing such security measures best suited for your situation and intended use of the service.

11. What are the terms and conditions for using Pleasant Harbor Marina HotSpot service?
Please review the Terms & Conditions section below for acceptable use.

Usage

1. I am at Pleasant Harbor Marina . How do I log-in?
If you are in a Pleasant Harbor Marina HotSpot service location and your Wi-Fi 802.11b wireless network card is properly installed, configure your Wi-Fi card to use SSID 'pleasant'.

2. What operating systems are currently compatible with the service?
Pleasant Harbor Marina HotSpot is not OS-specific, and will work with any operating systems as long as there is a compatible, Internet-ready browser such as Internet Explorer or Netscape Navigator.

3. How do I install the software drivers for my wireless network card?
Software drivers differ depending on the specific wireless network card you purchase. Refer to the documentation that came with your wireless network card for specific instructions.

4. How do I know if my wireless network card is supported by Pleasant Harbor Marina HotSpot service?
Pleasant Harbor Marina HotSpot is a Wi-Fi 802.11b network; therefore, any Wi-Fi certified wireless network card will work. Look for the Wi-Fi certification on the wireless network card before purchasing it.

5. Does Pleasant Harbor Marina provide me with an email account?
Pleasant Harbor Marina does not provide email accounts for its users.

6. Can I access my personal email account through my Pleasant Harbor Marina HotSpot account?
You can access any web-based email account such as Yahoo.com or Hotmail.com. You can also access corporate email accounts if your employer provides you with a virtual private network (VPN) client and a firewall. Pleasant Harbor Marina strongly recommends that its customers take measures to ensure the security of their wireless connections, such as virtual private networks (VPNs), encryption and firewalls. As with any wireless communication, the Pleasant Harbor Marina HotSpot service is not inherently secure and you should ensure you have adequate security safeguards in place.

7. Can I connect using a Macintosh computer?
Yes, Pleasant Harbor Marina supports Macintosh users. Macs with AirPort cards installed usually require little or no configuration. You will need to set your AirPort card to select the Pleasant Harbor Marina HotSpot network. See the AirPort card documentation for specific instructions.

8. Can I connect using a Palm handheld device?
Yes, Palm handhelds that support Wi-Fi 802.11b wireless technology and utilize a standard Internet-ready browser, such as the Tungsten C, are compatible with the Pleasant Harbor Marina HotSpot network.

9. What if I have problems accessing my VPN or Corporate Intranet?
If you are experiencing any problems accessing your corporate network using a virtual private network (VPN), please contact your company technical support center.

10.What constitutes SPAM?
Generally, SPAM is unsolicited bulk email, usually in the context of promotions or advertisements for products or services, that you may receive from time to time. Although in individual cases, SPAM is nothing more than an annoyance to the recipient, in the aggregate, SPAM can have a significant adverse effect on network and computer performance. In some cases, SPAM can significantly slow and even halt network and computer performance.

11. What is Pleasant Harbor Marina’s SPAM policy?
Our terms and conditions of service, which our customers must accept as a condition to their use of the network, prohibit any use or attempt to use our network for any fraudulent, unlawful, harassing or abusive purpose, or so as to damage or cause risk to our business, reputation, employees, subscribers, facilities, or to any person. Improper uses include sending or attempting to send SPAM, "pyramid schemes", "chain mail" or "junk mail"; using or attempting to use the network to send altered, deceptive or false source-identifying information; or interfering or attempting to interfere with the access of any user, host or network, including without limitation, sending a "virus" to the network, overloading, "flooding," "spamming," "crashing," or "mailbombing" the network.

12. What happens to email that is identified as potential SPAM?
In an effort to help protect its customers and their ability to use the network, Pleasant Harbor Marina reserves the right to not send emails through its network that have been identified as potential SPAM. Wireless user access may then be temporarily or permanently restricted.

13. What can I do to reduce the SPAM I receive?
If you are receiving SPAM, you can respond to the sender and request that they stop. Keep in mind, however, that by so notifying the sender, you confirm that your email address is valid. There is no guarantee that the sender will stop sending you SPAM. Another possibility would be to contact the Internet service provider that is the source of the SPAM and request that they cause this activity to cease. You may also elect to purchase and install an anti-spam software solution.

14. What about music sharing or downloading?
Pleasant Harbor Marina will not tolerate peer to peer file sharing, illegal music downloading or any other illegal activities on the HotSpot network. When detected, Pleasant Harbor Marina will immediately suspend the suspected network devices and notify the appropriate authorities.

Terms & Conditions

LEGAL NOTICE

Content Provided By Third Parties

Pleasant Harbor Marina's service provides you with access to the Internet (the "Service"). You acknowledge that the materials, content and information available on the Internet, including content available on or through web sites operated by Pleasant Harbor Marina, such as communications by third parties or links to any sites or resources, are created and controlled by sources other than Pleasant Harbor Marina. Pleasant Harbor Marina makes no warranty regarding such materials, content or information. Under no circumstances shall Pleasant Harbor Marina be held liable for any goods, services, or content available on or through such other sources, or for any harm related thereto, and any complaints, concerns or questions you may have relating to such content should be forwarded directly to the sources responsible therefore.

Ownership; Intellectual Property

Pleasant Harbor Marina's website(s) and the Service is the property of Pleasant Harbor Marina, LLC. ("Pleasant Harbor Marina"), 2929 North 44th Street, Phoenix, Arizona (USA), or one of its subsidiary or affiliated companies. Pleasant Harbor Marina's general telephone number is (602) 977-7377, and the company may also be contacted by e-mail for questions regarding our privacy policy at webmaster@pleasantharbormarina.net. The Service and any content available on or through the Service, including, without limitation, any text, graphics, software, music, sound, photographs and videos, is or may be protected by copyrights, trademarks, service marks, patents or other proprietary rights or laws. This content is made available for your personal use only. You may not reuse, republish, or otherwise distribute the content or any modified or altered versions of it without the express written permission of Pleasant Harbor Marina or the applicable copyright holder.

Filtering Software

The Internet may provide access to content you consider harmful to minors, or otherwise offensive or inappropriate. If you wish to limit access to such content, there are a number of commercially available products that can help you do so. For more information, see, for example, the following sites:

http://www1.surfwatch.com/

http://www.microsys.com/cyber/

http://www.netnanny.com/

http://www.solidoak.com/

Disclaimer

THE SERVICE, AND ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE OR THROUGH ANY THIRD PARTY (INCLUDING WITHOUT LIMITATION THE OWNER/OPERATOR OF THE LOCATION IN WHICH THE USER IS LOCATED (THE "OWNER")) ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND EITHER EXPRESS OR IMPLIED. NEITHER STSN NOR THE OWNER MAKES ANY WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF INFORMATION DISTRIBUTED THROUGH THE SERVICE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BOTH STSN AND THE OWNER EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

NEITHER PLEASANT HARBOR MARINA NOR THE OWNER MAKES ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT SOFTWARE DEFECTS WILL BE CORRECTED OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

FURTHERMORE, NEITHER PLEASANT HARBOR MARINANOR THE OWNER MAKES ANY WARRANTY REGARDING ANY GOODS OR SERVICES OR THE DELIVERY OF ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH OR FROM THE SERVICE OR ADVERTISED THROUGH THE SERVICE, OR REGARDING ANY TRANSACTIONS ENTERED INTO THROUGH THE SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU VIA THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

IN THE EVENT THAT YOU ARE LOCATED IN A JURISDICTION THAT DOES NOT PERMIT CERTAIN OF THE LIMITATIONS OR EXCLUSIONS OR DISCLAIMERS OF WARRANTIES, CONDITIONS OR DAMAGES AS SET FORTH HEREIN, THEN SUCH LIMITATIONS, EXCLUSIONS OR DISCLAIMER SHALL NOT APPLY ONLY TO EXTENT REQUIRED BY APPLICABLE LAW.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL PLEASANT HARBOR MARINA OR THE OWNER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF STSN OR THE OWNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THAT RESULT FROM THE USE OR THE INABILITY TO USE THE SERVICE, FROM ANY CHANGES TO THE SERVICE, OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA. YOU AGREE THAT NEITHER STSN NOR THE OWNER IS RESPONSIBLE FOR ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF MATERIAL FROM THE SERVICE, NETWORK OR SYSTEM OUTAGES, FILE CORRUPTION OR ANY OTHER REASON.

YOU SPECIFICALLY AGREE THAT NEITHER PLEASANT HARBOR MARINA NOR THE OWNER IS RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE, TORTIOUS, OR ILLEGAL CONDUCT OF YOURS OR OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS, ARISING ON, FROM, OR IN CONNECTION WITH THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR YOUR OWN CONDUCT IN USING THIS SERVICE, AND WILL INDEMNIFY AND HOLD HARMLESS PLEASANT HARBOR MARINA AND THE OWNER FROM ANY CLAIMS, LIABILITY, DAMAGES OR COSTS THAT RESULT FROM YOUR CONDUCT IN USING THIS SERVICE.

IF YOU ARE DISSATISFIED WITH THE SERVICE, THE MATERIALS AVAILABLE ON OR THROUGH THE SERVICE, OR WITH ANY PROVISIONS IN THIS LEGAL NOTICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE.

YOU FURTHER AGREE THAT NEITHER PLEASANT HARBOR MARINA NOR THE OWNER SHALL BE LIABLE FOR ANY DAMAGES ARISING FROM INTERRUPTION, SUSPENSION OR TERMINATION OF SERVICE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, WHETHER SUCH INTERRUPTION, SUSPENSION OR TERMINATION WAS JUSTIFIED OR NOT, NEGLIGENT OR INTENTIONAL, INADVERTENT OR ADVERTENT.

Changes

Pleasant Harbor Marina reserves the right to change this policy and any of the terms and conditions at any time by notifying visitors of the existence and location of the new or revised privacy policy, the sole notice of which shall be the posting of such new or revised policy on Pleasant Harbor Marina's Web site or sites.